Complaint Handling Procedure

Our aim is to provide a high quality service for all our customers but we recognise that things do go wrong occasionally.

Where you have a query or complaint, we want you to highlight this at the earliest opportunity to allow us to assist you.
Should you feel that you have reason for complaint please contact us immediately via our contact form.

You can call us during office hours on 01603 425209 and ask to speak to the Customer Service Manager.
Or contact us in writing to:-
Customer Service Manager
InTouch Systems
36 Hurricane Way
Norwich
NR6 6HU

All our policies can be viewed from the “Policies” section on this website.

InTouch Systems is a member of the UK Wireless Internet Service Providers Association (UKWISPA), the official trade body recognised by UK Authorities

InTouch Systems with the ITSWisp service has UK WISPA quality assurance accreditation, which is only granted to UKWISPA Members that successfully apply for our Quality Mark and are approved by UKWISPA.

To find out more about UK WISPA, go to ukwispa.org

InTouch Systems with the ITSWisp service, is a member of Ombudsman Services.

If we’re not able to deal with your complaint, Ombudsman Services may be able to help. It independently resolves complaints. For more information, visit www.ombudsmanservices.org.